“When collecting your money really matters”
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“When collecting your money really matters” |
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Frequently Asked Questions Can a collection agency guarantee they will collect the accounts I assign? Not all accounts are collectable. No agency can guarantee your accounts will be collected in full. The fact is the current national average for all accounts assigned for collection is 18.2 percent (source: The American Collector's Association). Our firm collects between 25 percent and 32 percent depending on the economic conditions and nature of the accounts assigned. When should I consider using a collection agency? It is important to identify bad debts early. You should make it part of your monthly routine to review your receivables. The longer you keep a non-paying client on your books the less chance there will be to collect. You should list an account when any of the following occurs:
How much will you charge me to collect my account? We never charge any fees other can our contingency rate. Our contingency rate varies on the volume and dollar amount listed. If legal action is needed, we advance all court costs and attorney fees. This means there is never a charge to you unless we collect your account. A collection specialist will be happy to discuss our rate with you when you contact us. If I want Statewide Collection Bureau to collect my accounts, how do I get started? Use our listing transmittal form to fax your account to our office at 530.343.0399 for immediate attention. A collection specialist will contact you shortly to go over your account and our Collection Assignment Agreement. Once the assignment agreement is signed and received we can begin working for you. You can contact us by telephone at 800.797.5556 or 530.343.3792. We will answer any additional questions you may have and set up your account. If you wish, you may also contact us by e-mail. You may list your accounts via mail, fax, or e-mail. For clients listing a large number of accounts each month you may list via tape or disc. What information is needed for the accounts I assign to Statewide Collection Bureau? Our online forms make listing your accounts a snap. We have boiled down the listing process to make it easy for you to list your accounts and send the supporting documents. We can even help you instruct your staff on the process if need be. When will I hear from Statewide after listing my accounts? You will receive an acknowledgment of your accounts from us when you assign them for collection. Each account is assigned a master number and the dollar amount is confirmed on the acknowledgment. We immediately send the notice required by federal law, contact the consumer for payment, locate the consumer if he has skipped out, list the account on the consumer's national credit profile, and find assets. You can request a status on your accounts at any time. When payment is made on your accounts we will send you a check no later than 45 days of the payment. We will continue to work your accounts for payment unless the consumer is deceased with no estate, bankrupt, incarcerated, or deemed a credit criminal. What if the debtor fails to pay Statewide Collection Bureau? Unfortunately, there are those people who will not respond to a request for payment. They may claim to be unemployed, fail to keep their payment arrangement, continually move to avoid their creditors, or just flat ignore the demand for payment. However, it is our job to collect your money. If payment is not forthcoming, our collectors are trained to investigate the debtor's assets and, if the assets warrant, refer the debtor to our in-house attorney for suit. What do I do if someone calls me about an account listed for collection at Statewide Collection Bureau? If the account is in our Advanced Collection Services program the account is yours to work. However, you should not discuss any account assigned for collection when the program expires. If the account is in suit you can create serious problems for yourself and our office. If the debtor is calling you asking for a favor just remember the times they didn't call you when you asked for payment. Never promise them you can do anything to help them, just refer them back to our office.
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Statewide Credit and Collection Bureau Inc. is the parent company of Credit Bureau of Yuba, Sutter, and Colusa Counties Credit Bureau of Contra Costa County Credit Bureau of Yolo and Sacramento Counties Credit Bureau of Alameda Phone: 800.797.5556, 530.343.3792, 916.326.5666 For best viewing use Internet Explorer set at 800 x 600. Click here to download. For questions or comments about this Web site e-mail webmaster Copyright © 2005 Statewide Collection Bureau . Last modified: June 29, 2006 |
